Consistent with industry best practice, Arotahi have a formal process to deal with any complaints that may arise as a result of our services. Please find attached our own In-house Complaints Procedure.
Please be advised that you do not have to use our complaints and resolution procedure. You may make a complaint directly to the Real Estate Authority at any time. You can make a complaint to the Real Estate Authority even if you choose to also use our procedures. If you choose to take your complaint to the Real Estate Authority the complaint can be made via the following: